[Management committees in health services: an empirical study].

Assessing Patient Participation in Health Policy Decision-Making in Cyprus

Although the importance of patient participation in the design and evaluation of health programs and services is well-documented, there is scarcity of research with regard to patient association (PA) participation in health policy decision-making processes. To this end, the present study aimed to validate further a previously developed instrument as well as to investigate the degree of PA parti...

The Use of Evidence by Decision-Making Committees

Social Accountability in Maternal Health Services in the Far-Western Development Region in Nepal: An Exploratory Study

Background Social accountability or citizen-led accountability has been promoted in many low- and middle-income countries to improve the quality, access to and use of maternal health services. Experiences with social accountability in maternal health services in Nepal have not yet been documented. This study identifies existing social accountability structures and activities in maternal h...

Knowledge discovery from patients’ behavior via clustering-classification algorithms based on weighted eRFM and CLV model: An empirical study in public health care services

The rapid growing of information technology (IT) motivates and makes competitive advantages in health care industry. Nowadays, many hospitals try to build a successful customer relationship management (CRM) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. Many hospitals have large data warehouses containing customer ...

Quality Management System and its Role in Quality Maturity of Training Hospitals

Background: Recent trends have led many organizations to use a strategic planning for designing and implementing total quality management (TQM) as a fundamental necessity. This study aims to investigate the role of TQM in the quality maturity of hospitals from the employees’ point of view. Methods: A cross-sectional study was conducted among senior managers and officials of   three Zanjan Univ...